jilldd Privacy Policy
At jilldd, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you have as a jilldd player in the Philippines.
1 Introduction
Welcome to the jilldd Privacy Policy. jilldd ("we", "us", "our") is committed to protecting the personal data of every player who registers and plays on the jilldd platform at jilldd.net. This Privacy Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy applies to all personal data collected through the jilldd website, mobile applications, customer support channels, and any other services operated under the jilldd brand. By creating a jilldd account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you do not agree with any part of this Privacy Policy, you should immediately discontinue your use of the jilldd platform and contact our support team to request account closure and data deletion where applicable.
jilldd only collects the data it genuinely needs to run the service, keep your account secure, and comply with Philippine law. We do not sell your data. You have the right to access, correct, and delete your data at any time by contacting our support team.
2 Who We Are
jilldd is an online casino and sports betting platform operating at jilldd.net, providing gaming and wagering services to adult players (aged 21 and above) in the Philippines. For the purposes of Philippine data privacy law, jilldd acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes.
jilldd operates in a PAGCOR-aligned environment and follows the data protection standards applicable to licensed online gaming operators in the Philippines. Our Data Protection Officer (DPO) oversees all personal data handling practices and can be contacted using the details provided in Section 14 of this Policy.
3 Personal Data We Collect
jilldd collects the following categories of personal data. We collect only what is necessary for the specific purposes described in Section 5 of this Policy.
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID type and number (e.g., PhilSys ID, UMID, driver's license, passport) | Account registration, KYC age verification, AML compliance |
| Contact Data | Mobile number, email address, home address (barangay, city/municipality, province) | Account communication, support, withdrawal verification |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Processing payments, AML monitoring, fraud prevention |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, game preferences | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, operating system, browser type, session tokens, login timestamps | Security, fraud detection, platform optimization |
| Communication Data | Live chat transcripts, support ticket records, Messenger and Viber messages sent to jilldd support channels | Customer support, quality assurance, dispute resolution |
| Usage Data | Pages visited, features used, referral source, click patterns, time spent on pages | Platform improvement, marketing analytics |
jilldd does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health data, political opinions, or religious beliefs) unless you voluntarily provide such information as part of a responsible gaming self-exclusion request or customer support interaction.
4 How We Collect Your Data
jilldd collects personal data through the following means:
- Direct provision: When you register a jilldd account, complete KYC verification, make a deposit or withdrawal, contact support, or fill in any form on the platform, you provide data directly to us.
- Automated collection: When you browse and use the jilldd platform, our servers and analytics tools automatically collect technical and usage data such as your IP address, device information, and session behavior.
- Third-party sources: Where necessary for identity verification, jilldd may receive data from licensed KYC verification partners. Payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank may share transaction-related data with jilldd to confirm payment status.
- Cookies and tracking technologies: jilldd uses first-party cookies and similar technologies to maintain session state, remember preferences, and analyze platform usage. See Section 9 for full details.
5 Why We Use Your Personal Data
jilldd processes your personal data for the following purposes, each of which has a lawful basis under the Data Privacy Act of 2012:
- Account creation and management: To register your account, verify your identity, and maintain your player profile. Lawful basis: contractual necessity.
- Payment processing: To process deposits via GCash, PayMaya, and Philippine bank transfers, and to process withdrawal requests to your verified payment method. Lawful basis: contractual necessity.
- Legal and regulatory compliance: To fulfill obligations under Philippine AML law (Republic Act No. 9160, as amended), KYC regulations, and any applicable PAGCOR-aligned requirements. This includes retaining records of transactions and reporting suspicious activity to authorities. Lawful basis: legal obligation.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct. Lawful basis: legitimate interests.
- Responsible gaming: To monitor gaming behavior and identify patterns that may indicate problem gambling, and to give effect to self-exclusion and account restriction requests. Lawful basis: legal obligation and legitimate interests.
- Customer support: To respond to your inquiries, complaints, and disputes via Live Chat, Messenger, Viber, and email. Lawful basis: contractual necessity.
- Platform improvement: To analyze how players use jilldd features and games in order to improve the platform experience. Lawful basis: legitimate interests.
- Marketing communications: Where you have given separate consent, to send you promotional offers, bonus notifications, and news about jilldd games and events. You may withdraw marketing consent at any time. Lawful basis: consent.
jilldd does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Full stop.
6 Sharing Your Personal Data
jilldd shares personal data only where strictly necessary and only with the categories of recipients listed below. All third-party recipients are required to handle your data in compliance with applicable data protection law and are prohibited from using it for any purpose beyond what jilldd has specified.
- Licensed game providers: Game studios whose products appear on the jilldd platform may receive your account identifier and game session data to deliver and record game outcomes. These providers are contractually bound to use such data solely for game delivery purposes.
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency gateway providers receive the minimum data necessary to process your deposit or withdrawal transaction.
- KYC and identity verification providers: Licensed third-party KYC service providers may process your identity documents and verify your age and identity on jilldd's behalf as part of our regulatory compliance obligations.
- Regulatory and law enforcement authorities: jilldd is legally obligated to disclose personal data and transaction records to the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), PAGCOR, or Philippine law enforcement agencies upon lawful request or as required by applicable law.
- IT service providers: Cloud hosting, cybersecurity, and platform maintenance providers who access data solely for the purpose of operating and securing the jilldd infrastructure, under strict data processing agreements.
7 Data Retention
jilldd retains your personal data for as long as your account is active and for a minimum period after account closure as required by Philippine law and regulatory obligations:
- Account and identity data: Retained for a minimum of 5 years after account closure, in compliance with AML record-keeping requirements under Republic Act No. 9160.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by AML and tax regulations.
- Gaming history: Retained for a minimum of 3 years after account closure for dispute resolution and regulatory audit purposes.
- Customer support records: Retained for 2 years after the resolution of the relevant interaction.
- Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter to demonstrate compliance.
- Technical and usage data: Anonymized or deleted within 12 months of collection where no longer required for security or analytical purposes.
After the applicable retention period has expired, jilldd will securely delete or anonymize personal data so that it can no longer be linked to any individual player.
8 Data Security
jilldd implements a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include, but are not limited to:
- 256-bit SSL/TLS encryption: All data transmitted between your device and the jilldd platform is encrypted using industry-standard TLS protocols.
- Encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted in our databases using AES-256 encryption.
- Access controls: Access to personal data within jilldd's systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo data privacy training and are bound by confidentiality obligations.
- Two-factor authentication (2FA): Available and strongly recommended for all jilldd player accounts. All internal staff accounts require 2FA without exception.
- Penetration testing and security audits: jilldd's platform undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
- Incident response: jilldd maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to players' rights and freedoms, jilldd will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by law.
While jilldd takes all reasonable precautions to protect your data, no system is completely immune to attack. You also play an important role in keeping your account secure — always use a strong, unique password and never share your jilldd credentials with anyone.
9 Cookies & Tracking Technologies
jilldd uses cookies and similar tracking technologies on its website and platform. Cookies are small text files stored on your device that help us deliver a better, more secure experience.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Maintain your login session, remember your preferences, and enable core platform functionality. Without these cookies, the jilldd platform cannot function correctly. | No — required for the service to work |
| Analytics | Collect anonymized data about how players use the platform (pages visited, features used, time on site) to help jilldd improve the service. | Yes — via cookie preferences |
| Security | Detect suspicious login behavior, prevent CSRF attacks, and identify unauthorized access attempts. | No — required for account security |
| Preference | Remember your language preference, display settings, and notification preferences so you don't have to reset them on every visit. | Yes — via cookie preferences |
You can manage your cookie preferences at any time through your browser settings or through the jilldd cookie preference centre. Note that disabling essential or security cookies may affect the functionality and security of your jilldd account.
10 Your Data Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilldd. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14. jilldd will respond to all verified data rights requests within 30 calendar days.
Rights Every jilldd Player Holds
Under Republic Act No. 10173, every Filipino player on the jilldd platform is entitled to the following data subject rights.
Right to Access
Request a complete copy of all personal data jilldd holds about you, including the purposes for which it is processed and the categories of recipients it has been shared with.
Right to Rectification
Request that inaccurate or incomplete personal data held by jilldd be corrected or updated without undue delay. This is especially important for identity data used in KYC verification.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to jilldd's legal retention obligations under Philippine AML and tax law.
Right to Object
Object to the processing of your personal data for direct marketing purposes at any time. Once you object to marketing processing, jilldd will cease that processing immediately.
Right to Portability
Request a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you choose.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilldd has violated your data privacy rights. Contact details for the NPC are available at privacy.gov.ph.
11 Minors & Age Restriction
The jilldd platform is strictly intended for adults aged 21 years and above, consistent with the minimum gambling age applicable under Philippine law. jilldd does not knowingly collect or process personal data from individuals under the age of 21.
As part of the mandatory KYC process, jilldd verifies the age of all registered players before allowing access to real-money gaming or processing any withdrawals. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned to the depositing payment method, and the registration data will be deleted except to the extent required by law to document the incident.
If you are a parent or guardian and believe your child has registered on the jilldd platform, please contact our support team immediately using the details in Section 14. We will investigate and take action without delay.
jilldd is a 21+ platform. Registration, play, and all casino activities are strictly prohibited for individuals under the age of 21. Age verification is mandatory before any real-money activity is permitted.
12 International Data Transfers
Some of jilldd's third-party service providers — including game studios, cloud infrastructure providers, and security technology vendors — may be located outside the Philippines. Where your personal data is transferred to a country outside the Philippines, jilldd ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and the rules of the National Privacy Commission.
These safeguards include requiring all international third-party recipients to sign data processing agreements that impose data protection standards equivalent to those applicable under Philippine law. jilldd does not transfer personal data to countries where adequate data protection standards cannot be assured.
If you wish to obtain further information about international data transfers involving your personal data, please contact our Data Protection Officer.
13 Changes to This Privacy Policy
jilldd may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in Philippine data privacy law, or changes to the jilldd platform. When material changes are made, jilldd will notify registered players by email or by a prominent notice within the jilldd platform at least 14 days before the revised policy takes effect.
The most current version of this Privacy Policy will always be available at jilldd.net/privacy-policy. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the jilldd platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms.
If you do not agree with any change to this Privacy Policy, you should stop using the jilldd platform and contact support to close your account and request deletion of your data to the extent permitted by applicable law.
14 Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data held by jilldd, please contact our Data Protection Officer through any of the following channels:
- Live Chat: Available 24/7 directly within the jilldd platform — the fastest way to reach us.
- Messenger & Viber: Available through our official jilldd support channels, 24/7.
- Email: [email protected]
When submitting a data rights request, please include your registered jilldd account email address and a description of your request so our team can locate and verify your records efficiently. jilldd will respond to all data rights requests within 30 calendar days.
If you are not satisfied with jilldd's response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint is available at the NPC's official website.
How jilldd Protects Your Privacy Every Day
Privacy at jilldd isn't just a legal obligation — it's a core part of how we run the platform for every Filipino player.
256-Bit SSL Encryption
Every byte of data traveling between your device and jilldd is protected by bank-grade SSL/TLS encryption. Your personal and financial data is never transmitted in plain text.
Strict KYC Verification
Our mandatory KYC process ensures that only verified Filipino adults aged 21 and above can access real-money games. This protects both your identity and the integrity of the platform.
Zero Data Sales
jilldd will never sell, rent, or auction your personal data to third-party marketers or data brokers. Your information exists solely to make your jilldd experience better and safer.
NPC-Compliant Practices
jilldd's data handling practices are built around the Data Privacy Act of 2012 (RA 10173) and the guidelines of the National Privacy Commission. We keep records of all processing activities.
Easy Marketing Opt-Out
Receiving too many promos? You can withdraw marketing consent and unsubscribe from all jilldd promotional communications at any time — one request to support is all it takes.
24/7 Privacy Support
Our dedicated support team is available around the clock via Live Chat, Messenger, and Viber to handle any data rights request, privacy concern, or account security issue you may have.
Your Data Is Safe at jilldd
Now that you know exactly how jilldd handles your privacy, you can focus on what matters — enjoying hundreds of games, fast GCash payouts, and an experience built for Filipino players. Join thousands of players across Manila, Cebu, Davao, Makati, and Quezon City who trust jilldd every day.